Welcome to Financial Supply Center
    Phone: MN: 952-808-4261 , ND: 701-355-1161 Sign In/ Create Account
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    FREQUENTLY ASKED QUESTIONS

    1. Do you only sell to financial institutions?

    No! We sell products to banks, credit unions, casinos, offices, and many other businesses.

    2. How long will it take to receive my order?

    Most financial and office supply orders will arrive in about 1-3 business days. Custom, print, and promotional products will take longer. If you have a specific in-hands date, please let us know when you order.

    3. Can I get a receipt for my order?

    An order confirmation will be sent to the email address associated with your account after you complete your order, and an invoice will be sent to your billing address or email address after shipping.

    4. How do I track my order?

    Please call 952-808-4261 or 701-355-1161 or email sales@financialsupplycenter.com with your order number to receive tracking information.

    5. We are a tax-exempt organization. How do I let you know?

    Send a copy of your tax-exempt certificate to our email at sales@fincialsupply.com and we will update your account.

    6. Where should I send my ACH remittance?

    Please send to the following email address - accounting@bankersequipment.com

    7. Can you bill me for my order?

    Yes, additional information may be needed for new customers. We will contact you if additional information is needed.

    8. Can I pay with a credit card?

    We currently only accept credit cards over the phone. Our preferred methods of payment are check by mail and ACH. Please call 952-808-4261 or 701-355-1161 to pay with a credit card.

    9. Can I pay my invoice online?

    We do not currently offer online payments. You can mail a check, send an ACH or call 952-808-4261 or 701-355-1161 to pay with a credit card.

    10. Can I see what my print or promotional item will look like before I receive it?

    Yes, we send a digital proof with every custom order before production begins. If you need physical proof, please let us know when you place your order.

    11. Can you ship my order to multiple locations?

    Yes! For financial and office supplies, please create a separate online order for each location. Please request multiple location shipping at the time you order your custom print and promotional products.

    12. What shipping carrier do you use?

    We use SpeeDee, UPS and FedEx.

    13. Where is my product shipping from?

    Your order can ship from many different locations depending on what you order. Our main warehouse is in Burnsville, MN but we ship from several others around the country. Please contact us if you need an estimated delivery date for your order.

    14. Do you offer free shipping?

    Yes! We offer free shipping for online supply orders over $125. Shipping charges may apply to other types of orders.

    15. Do you provide samples?

    We have samples for most of our promotional and printed products. Let us know what product you need a sample of, and we’d be happy to send one if available.

    16. Can I return an item?

    Most financial and office supply products are eligible for return within 30 days of receipt if they have not been open/used. Food and beverage items are not eligible for return. Custom and promotional products are not eligible for return unless we’ve made an error. Please check all items for accuracy as soon as you receive them.

    17. What type of artwork should I send?

    Vector artwork is the standard artwork needed. This is usually a file that ends in .ai, .eps or .pdf. Don’t worry if you don’t have artwork in this format! Just send us what you have, and we can create vector artwork for you for a small fee. We will keep your artwork on file for future orders.

    18. What about Over or Under-Runs?

    There may be times when you receive more or less of a custom printed or promotional item such as bank tickets, envelopes, or deposit bags. Over or under-runs are an industry standard, but we will only bill you for the quantity you receive.

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